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Developed by renowned trainer and speaker, Larry Johnson, this is a no-nonsense presentation that will help you develop the right conflict management skills so that results are achieved and relationships are left unbroken.
Disagreement is hard but necessary. Things don’t change or improve unless we express our differences and arrive at solutions. Unfortunately, many people do not have the skills to do this effectively. Either they don’t speak up and make their opinions known, or they push their point of view so hard that they offend the other person and the discussion escalates into a battle of wills or a clash of personalities.
Learning what is constructive confrontation will give you a roadmap to follow as you differ with those with whom you work, even your boss, or your spouse. This is a roadmap that will lead to better results and improved relationships.
• A self assessment tool for gauging your attraction/avoidance to conflict
• A three-step tool for judging what can be changed and what can’t be changed
• A seven step roadmap for conducting a successful constructive confrontation
• A customizable strategy template for engagement with those with whom you don’t see eye-to-eye
• Resolving differences with customers, co-workers and even your boss and still maintaining positive relationships with them.
• The art of constructive confrontation and use of focused listening to consider the other person’s point of view.
• Keeping disagreements from escalating into arguments.
• Avoiding defensiveness when you are confronted.
• Constructive confrontation in the workplace and using a three-step model to identify which issues are worth confronting
• Negotiating solutions to differences of opinion without giving in or giving out.
• Winning a fair hearing for your point of view by giving them a fair hearing.
• Focusing on problems and solutions, not on blaming others.
• Keeping your cool when the discussion gets heated.
Everyone, from the CEO to the first-line worker as this is a program best implemented when everyone is on board.
Years of Experience: 30+ years
Areas of Expertise: Leadership, Organization Culture, and Employee Development
For thirty years, Larry Johnson has been helping organizations create more productive cultures through the development of strong leaders and dedicated employees. He has received rave reviews from more than150,000 business, government, and health-care professionals in every state in the union, as well as
in Great Britain, China, Indonesia, Central America and Australia for his presentations on the topics of leadership, change, customer service, and honesty in business. Additionally, Larry has eight years of real life experience as a manager in health care, three years as a manager in city government, and 30 years as president of his own consulting firm.
Larry is the coauthor of the highly acclaimed, top-selling business ethics book, Absolute Honesty: Building A Corporate Culture That Values Straight Talk And Rewards Integrity and the landmark guide to managing inter-generational conflict, Generations Inc., From Boomers To Linksters, Managing the Friction Between Generations at Work.
Larry has been quoted in CNN Tech, the Wall Street Journal and the Harvard Business Review. He has appeared on CNN and has written more than 200 published articles on the topic of improving organizational culture.
Among many others, Larry has spoken for Rocky Mountain Governmental Purchasing Association, NAA (National Association of Realtors, National Apartment Association), IREM (Institute for Real Estate Management), Virginia Apartment Association, Westinghouse, General Electric, Harley-Davidson Motor Company, Intel Corporation, Southwest Airlines, American Express, McDonald’s Corporation, Federal Express, the U.S. Bureau of Land Management, the American Health Care Association, and the Nuclear Regulatory Commission.