Strategies and Steps to Manage Difficult People: How to Take Control of the Situation

    /Valerie  /Pelanspeaker of Training Doyensinvite
    Speaker: Valerie Pelan


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    Duration: 60 Minutes
    Product Code: 51108
    Level: Intermediate

CEU Approved

This webinar has been approved for 1 HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form.

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CEU Approved

Training Doyens is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP. This program is valid for 1 PDC for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit shrmcertification.org.


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OVERVIEW

Difficult people are everywhere

• Their numbers are small but their impact is large
• Habitual behavior that affects most of the people with who they come in contact
• Frustrate and demoralize
• Loss of productivity and absenteeism
• Companies lose customers or clients

WHY SHOULD YOU ATTEND

When people encounter a difficult person, they do not understand the person’s reaction and are not sure how to react. Difficult people create uncomfortable situations and they are hard to interact with in a businesslike manner. They can be disruptive and loud or quiet and withdrawn. Learn how to identify and how to deal with difficult people at work.

AREAS COVERED

What do you do when you encounter a difficult person?

This presentation on dealing with difficult people gives you action steps and processes that work. There are different strategies and steps to manage difficult people. Learn to identify the different types of difficult people and ways to manage them.

It is important that “you” take control of situation rather than having the difficult person take control. Also learn the common mistakes most people make while dealing with difficult people.

LEARNING OBJECTIVES

• Steps to handle the different types of difficult people
• How to identify the different types of difficult people
• Strategies for managing stress in the workplace

WHO WILL BENEFIT

• HR Managers
• Supervisors
• Senior Management
• Sales and Marketing
• Leadership
• Employee Relationship Manager
• Staffing Manager
• Leaders
• Managers
• Individual Contributors

SPEAKER

Years of Experience: 20+ years

Areas of Expertise: Leadership, Executive Presence, Career Transitioning and Communication Skills

She has been coaching leaders for 15 years and consults on talent and leadership development, assessment tools, and leadership models. She uses premium assessments and 360s tools to solidify her clients’ understanding of their strengths and developmental areas. Her coaching approach increases her clients’ success rates in reaching their goals and broadening their career opportunities.

Clients agree after working with Valerie they have:

  • Improved self-confidence
  • Accept constructive feedback
  • Have gained a strategic perspective
  • More flexible leadership style and Executive Presence
  • Effective "360" communication style 

She demonstrates superior professionalism and discretion with her clients. She was featured in Choice Magazine (coaching industry publication) in the September 2016 issue for her article on “Generational Similarities and How to Manage the Multi-Generational Workplace”.

Valerie has 20+ years of leadership experience at ATT and HP (EDS) in product management, financial analysis, economic analysis, and regulatory affairs.  This business experience along with her current entrepreneurial success benefits her clients; they view Valerie as someone who understands and has firsthand experience with organizational situations.

She presents webinars on current leadership topics, team leadership, coaching models for managers/leaders, ways to engage and motivate employees, and leadership for the 21st century and multi-generational workplace.

She is certified by the global standards organization, ICF at PCC level; she also mentors and assesses new coaches as part of their coaching certification. She received her coaching training at University of Texas Dallas in Organizational Behavior and Executive Coaching.

She is certified in premium assessment and 360s: MBTI, Hogan, DISC, Extraordinary Leader 360, MLQ 360, Lominger Voices.

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$379

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