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Difficult people are everywhere
• Their numbers are small but their impact is large
• They exhibit habitual behavior that affects most people in a negative way.
It’s important to develop skills for identifying the types of difficult people and finding ways to manage them.
Difficult employees can be even more of a challenge during virtual meetings. It is vital to identify the difficult person and know how to react to them. Difficult people create uncomfortable situations and they are hard to interact with in a businesslike manner. They can be disruptive and loud or quiet and withdrawn. By learning how to deal with difficult people you can better manage your remote teams.
What do you do when you encounter a difficult person especially now when all the meetings and interactions are virtual?
This training gives you action steps and processes that work while handling difficult people working remotely. The webinar also discusses managing remote teams best practices.
• Challenges of managing remote employees
• Different ways to handle the different types of difficult people
• How to identify the different types of difficult people and ways to manage them
• How can “you” take control of situation rather than having the difficult person take control
• The common mistakes most people make with difficult people
• HR leaders
• All Leaders
• Individual Contributors
• High Potentials
Years of Experience: 20+ years
Areas of Expertise: Leadership, Executive Presence, Career Transitioning and Communication Skills
She has been coaching leaders for 15 years and consults on talent and leadership development, assessment tools, and leadership models. She uses premium assessments and 360s tools to solidify her clients’ understanding of their strengths and developmental areas. Her coaching approach increases her clients’ success rates in reaching their goals and broadening their career opportunities.
Clients agree after working with Valerie they have:
She demonstrates superior professionalism and discretion with her clients. She was featured in Choice Magazine (coaching industry publication) in the September 2016 issue for her article on “Generational Similarities and How to Manage the Multi-Generational Workplace”.
Valerie has 20+ years of leadership experience at ATT and HP (EDS) in product management, financial analysis, economic analysis, and regulatory affairs. This business experience along with her current entrepreneurial success benefits her clients; they view Valerie as someone who understands and has firsthand experience with organizational situations.
She presents webinars on current leadership topics, team leadership, coaching models for managers/leaders, ways to engage and motivate employees, and leadership for the 21st century and multi-generational workplace.
She is certified by the global standards organization, ICF at PCC level; she also mentors and assesses new coaches as part of their coaching certification. She received her coaching training at University of Texas Dallas in Organizational Behavior and Executive Coaching.
She is certified in premium assessment and 360s: MBTI, Hogan, DISC, Extraordinary Leader 360, MLQ 360, Lominger Voices.View all trainings by this speaker